Help Centre
How can we help?
Answers to the most common questions about scanning, AR, and the EnVision app.
Getting Started
Which iPhone models are supported?
Do I need an internet connection to use EnVision?
How do I sign in?
Room Scanning
How do I scan a room?
The scan keeps stopping — what should I do?
What is the difference between Parametric and Textured scan modes?
Furniture Capture
How do I capture a piece of furniture?
Object Capture isn't working — why?
How long does model processing take?
AR & Visualisation
How do I place furniture in my room using AR?
The AR placement looks too large or too small.
Data & Privacy
Where are my scans stored?
How do I delete my data?
Still need help?
Use the in-app feedback button (Profile → App Info → Rate This App) to send us a message directly from your device.